Refund policy

We have a 30-day return window, but due to the nature of our products, returns and refunds are only accepted under specific conditions as outlined below.

Made-to-Order Products

All items in our store are produced on demand, specifically for each customer. This means:

·        We do not accept returns or exchanges if you ordered the wrong size, color, or simply changed your mind.

·        Returns for buyer’s remorse, incorrect item selection, or delivery delays beyond our control are not eligible.

Please ensure you check sizing charts and product details carefully before placing your order.

Damages and Issues

Please inspect your order upon delivery and contact us within 30 days if the item is:

·         defective,

·         damaged,

·         or if you received the wrong item.

In such cases, we’ll gladly offer a free replacement or full refund.
Clear photographic evidence of the issue is required (including the packaging if damaged). There is no need to return the damaged item.

Contact: zevastostore@gmail.com

Exceptions / Non-Returnable Items

We do not accept returns or exchanges for:

·         Incorrect size/color selection

·         Change of mind

·         Items marked as final sale or discounted

·         Gift cards

Additionally, Printify products have a 0.5" tolerance in print placement for DTG items. Minor misalignments within this range are not considered defects.

Exchanges

We do not offer item-for-item exchanges.
If your product arrives damaged or incorrect, we will provide a free replacement. If you’d like a different item, please place a new order after the refund or reprint is processed.

European Union – 14-Day Cooling-Off Period

If your order is shipped into the EU, you have the right to cancel your purchase within 14 days of delivery, even without a specific reason. However, the product must remain unused, unwashed, with tags, and in original packaging. Exceptions still apply for customized or  made-to-order items.

Refunds

We’ll notify you once your issue has been reviewed. If approved:

·         A full refund will be issued to your original payment method within 10 business days.

·         Please allow extra time for your bank or payment provider to process the refund.

If more than 15 business days have passed since approval, contact us at zevastostore@gmail.com.

Delivery Issues & Lost Packages

If a delivery is unsuccessful due to:

·         an incorrect or incomplete address provided by the customer,

·         or failure to claim the package from a postal office,

We may offer either a partial refund or a reprint with an additional charge, depending on the case.